Important Information
WEBSITE PRIVACY POLICY This Privacy Policy applies to all personal information collected by Salus Plus Pty Ltd via the website located at www.salusplus.com.au. 1.What is "personal information"? (a)The Privacy Act 1988 (Cth) currently defines "personal information" as meaning information or an opinion about an identified individual or an individual who is reasonably identifiable: (i)whether the information or opinion is true or not; and (ii)whether the information or opinion is recorded in a material form or not. (b)If the information does not disclose your identity or enable your identity to be ascertained, it will in most cases not be classified as "personal information" and will not be subject to this privacy policy. 2.What information do we collect? The kind of personal information that we collect from you will depend on how you use the website. The personal information which we collect and hold about you may include: name and job title, contact information including email address, demographic information such as postcode, preferences and interests, other information relevant to customer surveys and/or offers. 3.How we collect your personal information (a)We may collect personal information from you whenever you input such information into the website. (b)We also collect cookies from your computer which enable us to tell when you use the website and also to help customise your website experience. As a general rule, however, it is not possible to identify you personally from our use of cookies. 4.Purpose of collection (a)The purpose for which we collect personal information is to provide you with the best service experience possible on the website. (b)We customarily disclose personal information only to our service providers who assist us in operating the website. Your personal information may also be exposed from time to time to maintenance and support personnel acting in the normal course of their duties. (c)By using our website, you consent to the receipt of direct marketing material. We will only use your personal information for this purpose if we have collected such information direct from you, and if it is material of a type which you would reasonably expect to receive from us. We do not use sensitive personal information in direct marketing activity. Our direct marketing material will include a simple means by which you can request not to receive further communications of this nature. 5.Access and correction Australian Privacy Principle 12 permits you to obtain access to the personal information we hold about you in certain circumstances, and Australian Privacy Principle 13 allows you to correct inaccurate personal information subject to certain exceptions. If you would like to obtain such access, please contact us as set out below. 6.Complaint procedure If you have a complaint concerning the manner in which we maintain the privacy of your personal information, please contact us as set out below. All complaints will be considered by Salus Plus Pty Ltd and we may seek further information from you to clarify your concerns. If we agree that your complaint is well founded, we will, in consultation with you, take appropriate steps to rectify the problem. If you remain dissatisfied with the outcome, you may refer the matter to the Office of the Australian Information Commissioner. 7.How to contact us about privacy If you have any queries, or if you seek access to your personal information, or if you have a complaint about our privacy practices, you can contact us through: office@salusplus.com.au. This Website Privacy Policy was last updated on 15 Feb 2025
SOCIAL MEDIA POLICY About This policy applies to all Company employees and any other persons that may be identified as a worker of the company. This includes where your comments, postings or profile can identify you as an employee or other worker of the Company, irrespective of whether the Company is named, and occurring at any time, irrespective of whether you are using Company or personal computers, devices or equipment. Activities on social media should be considered public. Despite the availability of privacy functions on social media, it is possible for content to be shared beyond intended recipients. This policy is for the mutual protection of the Company and its workers and is not intended to prevent, discourage or unduly limit expression of personal opinions or online activities. Only an authorised representative may manage the Company’s social media presence or post on the Company’s behalf. This policy covers, but is not limited to, the sites and services mentioned below, and is also intended to cover any other social media services that are developed in the future: (a)social networking sites (e.g. Facebook, Instagram); (b)professional networking services (e.g. LinkedIn); (c)video and photo sharing websites (e.g. Youtube); (d)micro-blogging (e.g. Twitter); (e)forums and discussion boards (e.g. Google Groups); (f)online collaborations (e.g. Wikipedia); (g)podcasting; (h)blogs including corporate blogs and personal blogs; and (i)blogs hosted by traditional media outlets. Guidelines for appropriate use of social media The Company expects that all of its employees and any other persons that may be identified as a worker of the Company will uphold the expected level of professional conduct and ethical behaviour when using social media. It is critical that employees of the Company exhibit a high standard of professional conduct to maintain public confidence in the Company’s operations and reinforce the corporate values of transparency, accountability, respect and responsibility. To protect your own and our reputation, you must adhere to the following guidelines: (a)think before you post/publish or share information through such sites; (b)be thoughtful and show respect for people with whom you interact; (c)be respectful of the opinions, cultures and beliefs of others; (d)be mindful that what you post/publish will be public for a long time and may be available even after you believe you have deleted it. Take care to protect your personal brand and your privacy and understand a platform’s terms of service; (e)disclose any conflicts of interest that may arise from associations made through social media. This includes when a personal interest could be perceived as influencing the performance of your official duties and responsibilities; (f)if you post/publish material in your personal capacity where you could be identified as being associated with us, you should include a disclaimer such as “The posts on this site are my own and do not represent the positions, plans or opinions of my employer.” Irrespective of any disclaimer, you are responsible for any contributions, comments or posts made to social media in a personal capacity. (g)You must not at any time: (i)publish or post material that may be reasonably considered to be offensive, obscene, defamatory, threatening, harassing, bullying, discriminatory, hateful, racist, sexist or homophobic; (ii)publish or post material that infringes copyright, constitutes a contempt of court, breaches a court suppression order or is otherwise unlawful or in breach of your professional obligations; use or disclose proprietary, commercially sensitive or confidential information; (iii)mention the names, employees, services provided by or work undertaken for any client, customer or supplier of the Company, or share any confidential or personal information obtained as a worker of the Company; (iv)state or imply that you are authorised to speak on our behalf or state or give the impression that any views you express are the views of the Company, unless you are authorised to do so; (v)communicate information about the Company, unless you are authorised to do so; (vi)comment negatively about the Company, including employment with the Company; and/or (vii)respond defensively, engage in or initiate comments which are negative or derogatory about the Company, its directors, its managers, its employees or its clients and customers. Use of social media during work hours Social media may only be used during breaks or outside of working hours, unless appropriate authorisation has been provided for work-related use, or use during working hours. Any use of social media is not to impact on the effective performance of your role. Breaches of this policy If you are found to have breached this policy, including any inappropriate use of personal, Company-related or other social media outside of work hours, you may be subject to disciplinary action, including summary termination. We may also require you to remove posted material that is deemed inappropriate. If you have any questions about this policy, please contact office@salusplus.com.au . This Social Media Policy was last updated on 15 Feb 2025
WEBSITE TERMS AND CONDITIONS OF USE 1.About the Website (a)Welcome to Salus Plus Pty Ltd (Website). The Website is to provide information about our services and enable you to communicate with us via the contact us form. (Services). (b)The Website is operated by Salus Plus Pty Ltd. Access to and use of the Website, or any of its associated Products or Services, is provided by Salus Plus Pty Ltd. Please read these terms and conditions (Terms) carefully. By using, browsing and/or reading the Website, this signifies that you have read, understood and agree to be bound by the Terms. If you do not agree with the Terms, you must cease usage of the Website, or any of Services, immediately. (c)Salus Plus Pty Ltd reserves the right to review and change any of the Terms by updating this page at its sole discretion. When Salus Plus Pty Ltd updates the Terms, it will use reasonable endeavours to provide you with notice of updates to the Terms. Any changes to the Terms take immediate effect from the date of their publication. Before you continue, we recommend you keep a copy of the Terms for your records. 2.Acceptance of the Terms You accept the Terms by remaining on the Website. You may also accept the Terms by clicking to accept or agree to the Terms where this option is made available to you by Salus Plus Pty Ltd in the user interface. 3.Your obligations as a Member (a)As a Member, you agree to comply with the following: (i)you will use the Services only for purposes that are permitted by: (A)the Terms; and (B)any applicable law, regulation or generally accepted practices or guidelines in the relevant jurisdictions; (ii)you have the sole responsibility for protecting the confidentiality of your password and/or email address. Use of your password by any other person may result in the immediate cancellation of the Services; (iii)any use of your registration information by any other person, or third parties, is strictly prohibited. You agree to immediately notify Salus Plus Pty Ltd of any unauthorised use of your password or email address or any breach of security of which you have become aware; (iv)access and use of the Website is limited, non-transferable and allows for the sole use of the Website by you for the purposes of Salus Plus Pty Ltd providing the Services; (v)you will not use the Services or the Website in connection with any commercial endeavours except those that are specifically endorsed or approved by the management of Salus Plus Pty Ltd; (vi)you will not use the Services or Website for any illegal and/or unauthorised use which includes collecting email addresses of Members by electronic or other means for the purpose of sending unsolicited email or unauthorised framing of or linking to the Website; (vii)you agree that commercial advertisements, affiliate links, and other forms of solicitation may be removed from the Website without notice and may result in termination of the Services. Appropriate legal action will be taken by Salus Plus Pty Ltd for any illegal or unauthorised use of the Website; and (viii)you acknowledge and agree that any automated use of the Website or its Services is prohibited. 4.Payment (a)All payments made in the course of your use of the Services are made using "Stripe" or "Square". In using the Website, the Services or when making any payment in relation to your use of the Services, you warrant that you have read, understood and agree to be bound by the "Stripe" or "Square" terms and conditions which are available on their website. (b)You acknowledge and agree that where a request for the payment of the service is returned or denied, for whatever reason, by your financial institution or is unpaid by you for any other reason, then you are liable for any costs, including banking fees and charges, associated with the service. (c)You agree and acknowledge that Salus Plus Pty Ltd can vary return fees at any time without notice. 5.Refund Policy (a)Salus Plus Pty Ltd will only provide you with a refund in the event they are unable to continue to provide the Services or if the manager of Salus Plus Pty Ltd makes a decision, at its absolute discretion, that it is reasonable to do so under the circumstances (Refund ). (b)Any benefits set out in this Terms and Conditions may apply in addition to consumer's rights under the Australian Consumer Law. 6.Copyright and Intellectual Property (a)The Website, the Services and all of the related products of Salus Plus Pty Ltd are subject to copyright. The material on the Website is protected by copyright under the laws of Australia and through international treaties. Unless otherwise indicated, all rights (including copyright) in the Services and compilation of the Website (including but not limited to text, graphics, logos, button icons, video images, audio clips, Website code, scripts, design elements and interactive features) or the Services are owned or controlled for these purposes, and are reserved by Salus Plus Pty Ltd or its contributors. (b)All trademarks, service marks and trade names are owned, registered and/or licensed by Salus Plus Pty Ltd, who grants to you a worldwide, non-exclusive, royalty-free, revocable license whilst you are a Member to: (i)use the Website pursuant to the Terms; (ii)copy and store the Website and the material contained in the Website in your device's cache memory; and (iii)print pages from the Website for your own personal and non-commercial use. Salus Plus Pty Ltd does not grant you any other rights whatsoever in relation to the Website or the Services. All other rights are expressly reserved by Salus Plus Pty Ltd. (c)Salus Plus Pty Ltd retains all rights, title and interest in and to the Website and all related Services. Nothing you do on or in relation to the Website will transfer any: (i)business name, trading name, domain name, trade mark, industrial design, patent, registered design or copyright, or (ii)a right to use or exploit a business name, trading name, domain name, trade mark or industrial design, or (iii)a thing, system or process that is the subject of a patent, registered design or copyright (or an adaptation or modification of such a thing, system or process). (d)You may not, without the prior written permission of Salus Plus Pty Ltd and the permission of any other relevant rights owners: broadcast, republish, up-load to a third party, transmit, post, distribute, show or play in public, adapt or change in any way the Services or third party Services for any purpose, unless otherwise provided by these Terms. This prohibition does not extend to materials on the Website, which are freely available for re-use or are in the public domain. 7.Privacy Salus Plus Pty Ltd takes your privacy seriously and any information provided through your use of the Website and/or Services are subject to Salus Plus Pty Ltd's Privacy Policy, which is available on the Website. 8.General Disclaimer (a)Nothing in the Terms limits or excludes any guarantees, warranties, representations or conditions implied or imposed by law, including the Australian Consumer Law (or any liability under them) which by law may not be limited or excluded. (b)Subject to this clause, and to the extent permitted by law: (i)all terms, guarantees, warranties, representations or conditions which are not expressly stated in the Terms are excluded; and (ii)Salus Plus Pty Ltd will not be liable for any special, indirect or consequential loss or damage (unless such loss or damage is reasonably foreseeable resulting from our failure to meet an applicable Consumer Guarantee), loss of profit or opportunity, or damage to goodwill arising out of or in connection with the Services or these Terms (including as a result of not being able to use the Services or the late supply of the Services), whether at common law, under contract, tort (including negligence), in equity, pursuant to statute or otherwise. (c)Use of the Website and the Services is at your own risk. Everything on the Website and the Services is provided to you "as is" and "as available" without warranty or condition of any kind. None of the affiliates, directors, officers, employees, agents, contributors and licensors of Salus Plus Pty Ltd make any express or implied representation or warranty about the Services or any products or Services (including the products or Services of Salus Plus Pty Ltd) referred to on the Website. This includes (but is not restricted to) loss or damage you might suffer as a result of any of the following: (i)failure of performance, error, omission, interruption, deletion, defect, failure to correct defects, delay in operation or transmission, computer virus or other harmful component, loss of data, communication line failure, unlawful third party conduct, or theft, destruction, alteration or unauthorised access to records; (ii)the accuracy, suitability or currency of any information on the Website, the Services, or any of its Services related products (including third party material and advertisements on the Website); (iii)costs incurred as a result of you using the Website, the Services or any of the products of Salus Plus Pty Ltd; and (iv)the Services or operation in respect to links which are provided for your convenience. 9.Limitation of liability (a)Salus Plus Pty Ltd's total liability arising out of or in connection with the Services or these Terms, however arising, including under contract, tort (including negligence), in equity, under statute or otherwise, will not exceed the resupply of the Services to you. (b)You expressly understand and agree that Salus Plus Pty Ltd, its affiliates, employees, agents, contributors and licensors shall not be liable to you for any direct, indirect, incidental, special consequential or exemplary damages which may be incurred by you, however caused and under any theory of liability. This shall include, but is not limited to, any loss of profit (whether incurred directly or indirectly), any loss of goodwill or business reputation and any other intangible loss. 10.Competitors If you are in the business of providing similar Services for the purpose of providing them to users for a commercial gain, whether business users or domestic users, then you are a competitor of Salus Plus Pty Ltd. Competitors are not permitted to use or access any information or content on our Application. If you breach this provision, Salus Plus Pty Ltd will hold you fully responsible for any loss that we may sustain and hold you accountable for all profits that you might make from such a breach. 11.Termination of Contract (a)The Terms will continue to apply until terminated by either you or by Salus Plus Pty Ltd as set out below. (b)If you want to terminate the Terms, you may do so by: (i)providing Salus Plus Pty Ltd with two days' notice of your intention to terminate; and (ii)closing your accounts for all of the services which you use, where Salus Plus Pty Ltd has made this option available to you. Your notice should be sent, in writing, to Salus Plus Pty Ltd via the 'Contact Us' link on our homepage. (c)Salus Plus Pty Ltd may at any time, terminate the Terms with you if: (i)you have breached any provision of the Terms or intend to breach any provision; (ii)Salus Plus Pty Ltd is required to do so by law; (iii)the provision of the Services to you by Salus Plus Pty Ltd is, in the opinion of Salus Plus Pty Ltd, no longer commercially viable. (d)Subject to local applicable laws, Salus Plus Pty Ltd reserves the right to discontinue or cancel your membership at any time and may suspend or deny, in its sole discretion, your access to all or any portion of the Website or the Services without notice if you breach any provision of the Terms or any applicable law or if your conduct impacts Salus Plus Pty Ltd's name or reputation or violates the rights of those of another party. 12.Indemnity You agree to indemnify Salus Plus Pty Ltd, its affiliates, employees, agents, contributors, third party content providers and licensors from and against: (a)all actions, suits, claims, demands, liabilities, costs, expenses, loss and damage (including legal fees on a full indemnity basis) incurred, suffered or arising out of or in connection with your content; (b)any direct or indirect consequences of you accessing, using or transacting on the Website or attempts to do so; and/or (c)any breach of the Terms. 13.Dispute Resolution 13.1.Compulsory: If a dispute arises out of or relates to the Terms, either party may not commence any Tribunal or Court proceedings in relation to the dispute, unless the following clauses have been complied with (except where urgent interlocutory relief is sought). 13.2.Notice: A party to the Terms claiming a dispute (Dispute) has arisen under the Terms, must give written notice to the other party detailing the nature of the dispute, the desired outcome and the action required to settle the Dispute. 13.3.Resolution: On receipt of that notice (Notice) by that other party, the parties to the Terms (Parties) must: (a)Within 28 days of the Notice endeavour in good faith to resolve the Dispute expeditiously by negotiation or such other means upon which they may mutually agree; (b)If for any reason whatsoever, 28 days after the date of the Notice, the Dispute has not been resolved, the Parties must either agree upon selection of a mediator or request that an appropriate mediator be appointed by the Australian Mediation Association; (c)The Parties are equally liable for the fees and reasonable expenses of a mediator and the cost of the venue of the mediation and without limiting the foregoing undertake to pay any amounts requested by the mediator as a precondition to the mediation commencing. The Parties must each pay their own costs associated with the mediation; (d)The mediation will be held in Adelaide, Australia. 13.4. Confidential All communications concerning negotiations made by the Parties arising out of and in connection with this dispute resolution clause are confidential and to the extent possible, must be treated as "without prejudice" negotiations for the purpose of applicable laws of evidence. 13.5.Termination of Mediation: If 2 months have elapsed after the start of a mediation of the Dispute and the Dispute has not been resolved, either Party may ask the mediator to terminate the mediation and the mediator must do so. 14.Venue and Jurisdiction The Services offered by Salus Plus Pty Ltd is intended to be viewed by residents of Australia. In the event of any dispute arising out of or in relation to the Website, you agree that the exclusive venue for resolving any dispute shall be in the courts of South Australia, Australia. 15.Governing Law The Terms are governed by the laws of South Australia, Australia. Any dispute, controversy, proceeding or claim of whatever nature arising out of or in any way relating to the Terms and the rights created hereby shall be governed, interpreted and construed by, under and pursuant to the laws of South Australia, Australia, without reference to conflict of law principles, notwithstanding mandatory rules. The validity of this governing law clause is not contested. The Terms shall be binding to the benefit of the parties hereto and their successors and assigns. 16.Severance If any part of these Terms is found to be void or unenforceable by a Court of competent jurisdiction, that part shall be severed and the rest of the Terms shall remain in force. This Website Terms and Conditions of Use Policy was last updated on 15 Feb 2025
PRIVACY POLICY 1.Salus Plus Pty Ltd commitment to privacy (a)Salus Plus Pty Ltd , its subsidiaries and affiliates in Australia (collectively referred to as "we" and "us") are committed to managing personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth) and in accordance with other applicable privacy laws. (b)This document sets out our policies for managing your personal information and is referred to as our Privacy Policy. (c)In this Privacy Policy, “we” and “us” refers to Salus Plus Pty Ltd and “you” refers to any individual about whom we collect personal information. 2.About Salus Plus Pty Ltd (a)Salus Plus Pty Ltd is a counselling, mentoring and educational/ability screening service. (b)Salus Plus Pty Ltd offers a complete range of services, including counselling, mentoring, educational screening, ability screening, workshops and consultations . (c)Please contact us for a full list of the companies which comprise Salus Plus Pty Ltd and which are subject to this Privacy Policy. 3.What information does Salus Plus Pty Ltd collect about you? 3.1. Clients and prospective clients (i)When you enquire about our services or when you become a client of Salus Plus Pty Ltd, a record is made which includes your personal information. (ii)The type of personal information that we collect will vary depending on the circumstances of collection and the kind of service that you request from us, but will typically include: (A)your name, e-mail, postal address and other contact details; (B)information about your employer or an organisation who you represent; (C)your professional details; and (D)any additional personal information you provide to us, or authorise us to collect, as part of your interaction with Salus Plus Pty Ltd. 3.2.Prospective employees or applicants (i)We collect personal information when recruiting personnel, such as your name, contact details, qualifications and work history. Generally, we will collect this information directly from you. (ii)We may also collect personal information from third parties in ways which you would expect (for example, from recruitment agencies or referees you have nominated). Before offering you a position, we may collect additional details such as your tax file number and superannuation information and other information necessary to conduct background checks to determine your suitability for certain positions (for example, positions which involve working with children). 3.3. Other individuals (i)Salus Plus Pty Ltd may collect personal information about other individuals who are not clients of Salus Plus Pty Ltd. This includes customers and members of the public who participate in events we are involved with, individual service providers and contractors to Salus Plus Pty Ltd, and other individuals who interact with Salus Plus Pty Ltd on a commercial basis. The kinds of personal information we collect will depend on the capacity in which you are dealing with Salus Plus Pty Ltd. (ii)If you are participating in an event we are managing or delivering, we may take images or audio-visual recordings which identify you. (iii)In limited circumstances, Salus Plus Pty Ltd may collect information which is considered sensitive information. For example, if you are injured at an event promoted or delivered by Salus Plus Pty Ltd we may collect health information about you in an emergency or otherwise with your consent. (iv)We may collect personal information about children (for example, when children participate in events we are involved with). Where children do not have sufficient maturity and understanding to make decisions about their personal information, we will require their parents or guardians to make decisions on their behalf. (v)You can always decline to give Salus Plus Pty Ltd any personal information we request, but that may mean we cannot provide you with some or all of the services you have requested. If you have any concerns about personal information we have requested, please let us know. 3.4.Visitors to our websites The way in which we handle the personal information of visitors to our websites is discussed below. 4.How and why does Salus Plus Pty Ltd collect and use your personal information? (a)Salus Plus Pty Ltd collects personal information reasonably necessary to carry out our business, to assess and manage our clients' needs, and provide services including counselling, mentoring, educational/ability screening, workshops and consultations . We may also collect information to fulfil administrative functions associated with these services, for example billing, entering into contracts with you or third parties and managing client relationships. (b)The purposes for which Salus Plus Pty Ltd usually collects and uses personal information depends on the nature of your interaction with us, but may include: (i)responding to requests for information and other general inquiries; (ii)managing, planning, advertising and administering programs, events, competitions and performances; (iii)researching, developing and expanding our facilities and services; (iv)informing you of our activities, events, facilities and services; (v)recruitment processes (including for volunteers, internships and work experience); (vi)responding to enquires and complaints (c)Salus Plus Pty Ltd generally collects personal information directly from you. We may collect and update your personal information over the phone, by email, over the internet or social media, or in person. We may also collect personal information about you from other sources, for example: (i)our affiliated and related companies; (ii)third party suppliers and contractors who assist us to operate our business (d)Salus Plus Pty Ltd also collects and uses personal information for market research purposes and to innovate our delivery of products and services. 5.How does Salus Plus Pty Ltd interact with you via the internet? (a)You may visit our website (www.salusplus.com.au) without identifying yourself. If you identify yourself (for example, by providing your contact details in an enquiry), any personal information you provide to Salus Plus Pty Ltd will be managed in accordance with this Privacy Policy. (b)Salus Plus Pty Ltd's website uses cookies. A “cookie” is a small file stored on your computer's browser, which assists in managing customised settings of the website and delivering content. We collect certain information such as your device type, browser type, IP address, pages you have accessed on our websites and on third-party websites. You are not identifiable from such information. (c)You can use the settings in your browser to control how your browser deals with cookies. However, in doing so, you may be unable to access certain pages or content on our website. (d)Salus Plus Pty Ltd's website may contain links to third-party websites. Salus Plus Pty Ltd is not responsible for the content or privacy practices of websites that are linked to our website. 6.Can you deal with Salus Plus Pty Ltd anonymously? Salus Plus Pty Ltd will provide individuals with the opportunity to remain anonymous or use a pseudonym in their dealings with us where it is lawful and practicable (for example, when making a general enquiry). Generally, it is not practicable for Salus Plus Pty Ltd to deal with individuals anonymously or pseudonymously on an ongoing basis. If we do not collect personal information about you, you may be unable to utilise our services or participate in our events, programs or activities we manage or deliver. 7.How does Salus Plus Pty Ltd hold information? (a)Salus Plus Pty Ltd stores information in paper-based files or other electronic record keeping methods in secure databases (including trusted third party storage providers based in Australia or overseas). Personal information may be collected in paper-based documents and converted to electronic form for use or storage (with the original paper-based documents either archived or securely destroyed). We take reasonable steps to protect your personal information from misuse, interference and loss and from unauthorised access, modification or disclosure. (b)Salus Plus Pty Ltd maintains physical security over paper and electronic data stores, such as through locks and security systems at our premises. We also maintain computer and network security, for example, we use firewalls (security measures for the internet) and other security systems such as user identifiers and passwords to control access to our computer systems. (c)Our websites do not necessarily use encryption or other technologies to ensure the secure transmission of information via the internet. Users of our websites are encouraged to exercise care in sending personal information via the internet. (d)We take steps to destroy or de-identify information that we no longer require. 8.Does Salus Plus Pty Ltd use or disclose your personal information for direct marketing? (a)Salus Plus Pty Ltd may use or disclose your personal information for the purpose of informing you about our services, upcoming promotions and events, or other opportunities that may interest you. If you do not want to receive direct marketing communications, you can opt-out at any time by contacting us using the contact details below. (b)If you opt-out of receiving marketing material from us, Salus Plus Pty Ltd may still contact you in relation to its ongoing relationship with you. 9.How does Salus Plus Pty Ltd use and disclose personal information? 9.1. For clients The purposes for which we may use and disclose your personal information will depend on the services we are providing you. For example, if you have engaged us to deliver a service, we may disclose information about you to service providers where this is relevant to our services. 9.2. For customers and participants If you are a customer or participant in an event, we may disclose your personal information to our clients and venues where this is reasonably necessary for, and relevant to, the delivery of the event. We may use images or audio-visual recordings which identify you for promotional purposes where you would reasonably expect this to occur. 9.3. Disclosure to contractors and other service providers (i)Salus Plus Pty Ltd may disclose information to third parties we engage in order to provide our services, including contractors and service providers used for data processing, data analysis, customer satisfaction surveys, information technology services and support, website maintenance/development, printing, archiving, mail-outs, and market research. (ii)Personal information may also be shared between related and affiliated companies of Salus Plus Pty Ltd, located in Australia or overseas. (iii)Third parties to whom we have disclosed your personal information may contact you directly to let you know they have collected your personal information and to give you information about their privacy policies. 9.4. Use and disclosure for administration and management Salus Plus Pty Ltd will also use and disclose personal information for a range of administrative, management and operational purposes. This includes: (i)administering billing and payments and debt recovery; (ii)planning, managing, monitoring and evaluating our services; (iii)quality improvement activities; (iv)statistical analysis and reporting; (v)training staff, contractors and other workers; (vi)risk management and management of legal liabilities and claims (for example, liaising with insurers and legal representatives); (vii)responding to enquiries and complaints regarding our services; (viii)obtaining advice from consultants and other professional advisers; and (ix)responding to subpoenas and other legal orders and obligations. 9.5. Other uses and disclosures We may use and disclose your personal information for other purposes explained at the time of collection or otherwise as set out in this Privacy Policy. 10.How can you access or seek correction of your personal information? (a)You are entitled to access your personal information held by Salus Plus Pty Ltd on request. To request access to your personal information please contact our privacy officer using the contact details set out below. (b)You will not be charged for making a request to access your personal information but you may be charged for the reasonable time and expense incurred in compiling information in response to your request. (c)We will take reasonable steps to ensure that the personal information we collect, use or disclose is accurate, complete and up-to-date. You can help us to do this by letting us know if you notice errors or discrepancies in information we hold about you and letting us know if your personal details change. (d)However, if you consider any personal information we hold about you is inaccurate, out-of-date, incomplete, irrelevant or misleading you are entitled to request correction of the information. After receiving a request from you, we will take reasonable steps to correct your information. (e)We may decline your request to access or correct your personal information in certain circumstances in accordance with the Australian Privacy Principles. If we do refuse your request, we will provide you with a reason for our decision and, in the case of a request for correction, we will include a statement with your personal information about the requested correction. 11.What should you do if you have a complaint about the handling of your personal information? (a)You may contact Salus Plus Pty Ltd at any time if you have any questions or concerns about this Privacy Policy or about the way in which your personal information has been handled. (b)You may make a complaint about privacy to the privacy officer at the contact details set out below. (c)The privacy officer will first consider your complaint to determine whether there are simple or immediate steps which can be taken to resolve the complaint. We will generally respond to your complaint within a week. (d)If your complaint requires more detailed consideration or investigation, we will acknowledge receipt of your complaint within a week and endeavour to complete our investigation into your complaint promptly. We may ask you to provide further information about your complaint and the outcome you are seeking. We will then typically gather relevant facts, locate and review relevant documents and speak with individuals involved. (e)In most cases, we will investigate and respond to a complaint within 30 days of receipt of the complaint. If the matter is more complex or our investigation may take longer, we will let you know. (f)If you are not satisfied with our response to your complaint, or you consider that Salus Plus Pty Ltd may have breached the Australian Privacy Principles or the Privacy Act, a complaint may be made to the Office of the Australian Information Commissioner. The Office of the Australian Information Commissioner can be contacted by telephone on 1300 363 992 or by using the contact details on the website (www.oaic.gov.au). 12.How changes are made to this Privacy Policy? Salus Plus Pty Ltd may amend this Privacy Policy from time to time, with or without notice to you. We recommend that you visit our website (www.salusplus.com.au) regularly to keep up to date with any changes. 13.How can you contact Salus Plus Pty Ltd? The contact details for Salus Plus Pty Ltd are: (a)Salus Plus Pty Ltd privacy officer: Clare Clayton (b)Mark Clayton 9 Bella Street, Gawler East, South Australia, 5118 This Privacy Policy was last updated on 15 Feb 2025
COMPLAINT POLICY There may be times where Salus Plus Pty Ltd does not meet your expectations. In these circumstances we encourage you to let us know. We are committed to learning from your experiences as it will help us to continually improve the services we deliver. Salus Plus Pty Ltd has a structured approach to resolving complaints. 1.Send Complaint If you are dissatisfied with a product or service provided by us, you can lodge a complaint with us. A valid complaint may relate to any of the following grounds: (a)product or service quality not meeting advertised specifications; (b)delivery delays exceeding 10 business days; (c)billing discrepancies or unexpected charges; (d)customer service issues during previous resolution attempts; or (e)breach of consumer guarantees under Australian Consumer Law. Please include in your complaint the following details: (a)your name and contact details; (b)the nature of the complaint; (c)details of any steps you have already taken to resolve the complaint; (d)details of conversations you may have had with us that may be relevant to your complaint and; (e)copies of any documentation which may be relevant. Please send your complaint to office@salusplus.com.au 2.Evaluation We will take note of what information you provide to us. This information will be passed on to the appropriate department of Salus Plus Pty Ltd to deal with the complaint. Please refer to our Privacy Policy on our website regarding data handling and confidentiality measures. We are committed to resolving your complaint within a timely manner. We aim to acknowledge your complaint within 2 business days and provide a full resolution within 25 business days of receiving your complaint. 3.Response We will keep in touch with you during the process. If you require support, please email office@salusplus.com.au. Once we have finalised your complaint, we will advise you of our findings and any action we have taken. 4.Escalation Process If you are not satisfied with our initial response, you may escalate your complaint to our Senior Management Team at admin@salusplus.com.au. If the matter remains unresolved after 50 business days, you have the right to contact the Australian Mediation Association for independent mediation. This Complaint Policy was last updated on 15 Feb 2025
Salus + acknowledges Australia’s First Peoples as the Traditional Owners and Custodians of this country. We pay our respect to them, their cultures and customs, and to Elders both past and present, and are thankful for the community that we share.
Salus + embraces diversity and is committed to creating a safe and inclusive environment for all.
